Refund & Returns Policy

Customer care

Returns without the guesswork.

Review eligibility, prepare your request and understand when your refund will be issued.

01

Overview

Welcome to https://www.stylusheath.com. We value your satisfaction and aim to provide a transparent shopping experience. This policy explains when refunds and returns are available.

02

Eligibility for a return or refund

  • The product is defective or damaged upon arrival.
  • The product does not match the description on the website.
  • The product is the wrong size, colour or model due to our error.
03

Return process

  1. Notification: Contact our team within 14 days at [email protected].
  2. Details: Provide your order number and clear photos of the issue.
  3. Authorisation: Wait for our return authorisation and shipping instructions.
  4. Shipping: Pack the item securely and send it back within 14 days of authorisation.
04

Refund process

Full refund

  • Defective or damaged items.
  • Incorrect items sent by us.

Timeline

Refunds are returned to the original payment method within 48 hours after inspection.

05

Restrictions

The following items cannot be returned:

  • Custom or personalised products.
  • Products that have been used or altered.
  • Items missing original packaging or parts.